Negotiations

Already with the first letter or bell one of the the most responsible stage begins from potential customer negotiations. In general, there is such opinion that business this on 90% negotiations. Exactly from that, insofar successfully you their passed, will depend your remuneration for works.

Way of the contact

Immediately, it is necessary be defined, when preferred e-mail, but when better use the telephone or organize personal meeting. Regrettably, for present-day day, far from all businessmans (the main contingent customer for beginning developer) use the e-mail or Internet. Usually, they solve their own questions on telephone and personal meeting. And if in process of conduct negotiations on e-mail you get the tipoff on negative attitude to such approach, or will feel that you can wrong understand, or will not be able uniquely to understand the answer of the partner on negotiations then take in hands telephone. However here appears other problem: if the customer is found in the other city, that voiced he flies you in копеечку. So, usually enter so: for the customer in its city voiced and meeting, for other e-mail.

In the same way more productive contact on ISQ or Skype on volume settled the problems it like telephone contact, but much more cheaply him(it).

The Good tone is considered give the customer most choose the way of the contact. For this usually in signature to letter is indicated list and requisitions of all available meanses of communication.

Style of the contact

Advisable at earliest convenience find the necessary style of the contact with the customer. If in the first letter you get strict, official request on cause of the development, that does not cost(stand) to be too familiar the type Regard, how are you? Fast whole, this letter will be last. However if on stiletto is seen that customer whole such simple , that possible gradually go and on more light tone of the contact.

The Contact on e-mail enables to assign the questions, which you was not quite appropriately ask under the personal meeting. Try carefully to open the area general interest, possible you will manage to install more close contact. In general, on e-mail possible to extend from person much more, than at contact face to face or in telephone conversation. Here see purely psychological effect: under such contact of the person feels itself more protecting, and became to be more tense.

If it is allowed lead the unofficial tone of the correspondence, then quite well work the смайлики :-), ;-),: /, :-| etc. They practically immediately break the tension and install the simple relations. But once again подчеркну: this only if you certain that customer ready to such stiletto of the contact, чтоб possible define on his(its) manner letter. Usually, than крупнее organization, that less she prone to фамильярностям.

Operativnosti

Got next letter, answer it immediately. Even though you until can give the exact answer, report at least once that letter has got and concern with this question.

Sometimes if you operative do not answer, this can be perceived as незаинтересованность, particularly in initial stage negotiations. After all customer you do not yet know and pertains with suspicion (him after all afterwards pay). The Quick answer can say that you respect their time and want to help advancement a negotiations onward since this for you it is important.

However, sometimes too hasty answer where obviously time for cogitation can show that you want completion of this deal more, than they so and answer during five minutes, instead of several days, and this can weaken your positions in negotiations.

History of the correspondence

For the most success main use in e-mail-negotiations by advantage of this type to communications: Leading correspondence on e-mail for a long time, when all aspects negotiations in a complicated way to hold in memories, always there is possibility to return to archive of the letters to look the attitude a partner to that or other question, their reaction on that or other offers, variants, which were considered earlier, their estimations, judgements, promises. This, let and unofficial, automatic protocol your negotiations. Sometimes possible solving image to use the quotings from previous letters for motivation own approach to decision on a matter, enlarging hereunder chances on final success of the deal.

The author: Admin It Is Added: 06.11.2008